Technical Support
Hebei Junwei Lingying Lifting Machinery Co., Ltd., leveraging years of industry experience and technological expertise, has established a comprehensive technical support system that provides customers with end-to-end services spanning the entire lifecycle—from solution design to after-sales maintenance and operations.
Ensure equipment operates efficiently and maximizes application value. Here's the core content of our technical support:
Early-stage technical consulting and solution design
·● Demand Diagnosis: Our expert technical team thoroughly understands the client’s industry characteristics, operational environment (such as space constraints, load-bearing requirements, and specialized scenarios like explosion-proof or corrosion-resistant applications), as well as specific application needs, delivering a tailored analysis report.
·● Customized Solution Design: Tailored to the customer’s specific operational conditions, our approach includes designing a comprehensive solution that covers equipment selection, lifting path planning, and safety protection measures. It also involves developing non-standard lifting tools and optimizing collaborative workflows among multiple devices, ensuring both feasibility and cost-effectiveness of the proposed plan.
·● Technical Validation: Utilizing methods such as 3D modeling and mechanical simulation, we proactively verify the safety and efficiency of proposed solutions, and provide prototype testing services when necessary to minimize project implementation risks.
Installation, Debugging, and Technical Training
·● Professional Installation Services: Led by certified engineers, we strictly adhere to industry standards and equipment installation guidelines, ensuring precise placement of equipment, seamless system integration, proper electrical connections, and ultimately guaranteeing both installation accuracy and safety performance.
·● Precise Debugging: Conducted fine-tuning of core parameters such as lifting equipment’s operating speed, positioning accuracy, and load control, ensuring seamless integration with production processes and achieving optimal operational performance.
·● Customized Training: Tailored to meet the needs of your operational team, we offer training programs that combine theoretical knowledge with hands-on practice. Topics include equipment principles, operational guidelines, daily inspections, and emergency procedures. Upon successful completion of the assessment, participants will receive an operation certificate, helping to minimize human error risks.
After-sales Technical Support and Operations & Maintenance Assurance
24/7 Response Mechanism: We offer rapid assistance for customer technical inquiries and fault repairs via hotline, online support, video consultations, and other channels. For most issues, solutions are provided within 2 hours; in urgent cases, technical staff will be dispatched to your location within 4 to 8 hours.
Regular Inspection Service: Based on equipment usage frequency and operating conditions, we develop a periodic inspection schedule to thoroughly examine critical components such as mechanical structures, electrical systems, and control systems. This proactive approach helps identify and address potential issues early, ultimately extending the equipment's lifespan.
Spare Parts Supply and Maintenance: We have established a large spare parts warehouse to ensure rapid availability of commonly used, wear-and-tear components such as steel cables, gear reducers, sensors, and more. For complex failures, we offer on-site repair services or return-to-factory maintenance, ensuring your equipment is back up and running as quickly as possible.
Technology Upgrade and Retrofit Services
Equipment Upgrade: We offer technical upgrade solutions tailored to your existing equipment, such as transforming traditional control systems into intelligent CNC systems. These upgrades include features like remote monitoring and automatic obstacle avoidance, enhancing the overall automation and intelligence of your equipment.
Capacity Adaptation and Retrofitting: When customers expand their production scale or adjust their processes, we offer retrofit services such as boosting equipment capacity, optimizing operating speeds, and extending operational ranges—helping customers avoid redundant investments while maximizing equipment utilization.
Compliance Upgrade: Update in-use equipment to meet the latest industry standards (such as lifting machinery safety regulations and environmental requirements), ensuring full compliance with relevant policies, regulations, and safe production guidelines.
